FAQ

Balloons can be ordered online here under "balloon menu". After adding it to your cart, you can select "store / curbside pick up" at the bottom of the cart page. A pop-up will appear to schedule your pick up. Proceed to check out to confirm the order.

→ After adding the balloons to your cart, select "Local Delivery" at the bottom of the page. A pop-up will appear to verify zip code eligibility and delivery date.

→ If your zip code does not work, you may be too far for a regular delivery. Please email us orders@ohshiny.co for help!

→ There is a $50 order minimum for local delivery within 10 miles, and delivery is $15-$38 for an open window between 11am - 4pm. Someone must be present to bring the balloons inside immediately upon delivery. Balloons left outside are more likely to pop. Delivery drivers cannot redeliver.

→ For balloon bouquets, hot air balloons, and gifts, we deliver to the following cities:

Alhambra
Altadena
Arcadia
Duarte
Eagle Rock
Highland Park
La Canada
La Crescenta
Monrovia
Monterey Park
Pasadena
Rosemead
San Gabriel
San Marino
Sierra Madre
South Pasadena
Temple City

→ Glendale, Burbank, Hollywood, DTLA, West LA, and further areas: Please email your order details, address, and date to orders@ohshiny.co for a custom quote.

→ For balloon garlands and backdrop installations, we can travel all over southern California! Get started on a quote here.

If possible, we recommend getting it delivered the day before if you need balloons for the morning time.

If you need a scheduled delivery, please email us orders@ohshiny.co for a custom invoice with the scheduled delivery rate applied. Price will vary on time and distance.

→ Same day pick ups can be ordered directly on our website. While we recommend at least 24 hours in advance, many balloons can be ready in 2 hours or less. (exceptions apply)

→ Need something sooner than 2 hours? We take walk-in orders for non-personalized items like latex and mylar balloon bouquets. Wait times are usually 10-30 minutes.

→ If you need a same day delivery, please email your order and address to orders@ohshiny.co for help.

Yes! A limited menu is available in store for walk-in orders for pick up. Wait times are usually 10 - 30 minutes depending on the size of the order and how busy it is.

No personalization, hot air balloons, or garlands can be made for walk-ins.

Good news! Our balloons are made to last overnight and beyond. Pick up the afternoon before and keep the balloons indoors in a cool area away from direct sun and wind, and they'll be just fine for the next day!

We take orders up to 3 months in advance, the earlier the better!

For long lasting balloons, store them indoors away from wind, direct sun, and heat. Balloons left in a hot car, outdoors, or around sharp objects are more likely to pop.

Your exact times may vary, these are estimates based on indoor, cool room temperature environments. Balloons look best its first 24 hours and will shrink and lose shine over time.

→ Latex balloons: 2-3+ days
→ Small mylars: 2-3+ days
→ Large mylars: 2-7+ days
→ Hot air balloons: 2-7+ days (air-filled)
→ Balloon garlands: 1-4+ weeks indoors

If you plan on having balloons outdoors, keep in mind they will deflate more quickly and generally won't last more than a day depending on weather. Give us a heads up when you order and we can recommend options that have higher chances of surviving the outdoors.

The easiest way to order is online, so we can show you pictures and provide pricing more easily and clearly.

At the moment, our team is very small and have their hands full inflating balloons and helping in store customers. We hate to miss any calls, or make anyone feel like we aren't giving them our full attention. For that reason we have temporarily removed phone ordering. We are happy to answer all questions via email orders@ohshiny.co!

If you placed an order for curbside pick up or delivery, we can be reached via text for curbside pick up or delivery updates via the number provided in the email confirmation.

Thank you for understanding!

→ Pricing for our signature balloongrams, hot air balloons, balloon clouds, and balloon garland to-go's can be found on our website under "balloon menu".

→ If you need a quote for a custom balloon garland or large scale installation for your event, please fill out the inquiry form here.

→ Need a custom bouquet you don't see on our website? We can help! Email us orders@ohshiny.co with what you're looking for as well as the pick up or delivery date.