FAQ

Due to the widespread helium shortage, it is becoming increasingly difficult for us to have a steady supply of helium. While we will try to fulfill every online order, we may need to cancel an order if helium supplies run out. In that case you will be notified via email the week of and fully refunded. Our staff can assist you with substitutions as needed.

We are sorry for any inconvienence this may cause and appreciate your understanding.

If possible, please opt for air-filled designs like hot air balloons and balloon garlands, that actually can last much longer than helium balloons! These can also be customized to suit your occasion.

At the moment we are unable to fill 3rd party balloons purchased elsewhere.

โ†’ After adding the balloons to your cart, select "Local Delivery" at the bottom of the page. A pop-up will appear to verify zip code eligibility and delivery date.

โ†’ Our standard delivery window is weekdays 12-4pm and weekends 2-6pm. This may change depending on holidays and special events.

โ†’ If your zip code does not work, you may be too far for a standard delivery. Please email us orders@ohshiny.co for help!

โ†’ Delivery fee depends on distance and time. There is a $50 order minimum for local delivery near Pasadena. Further locations may have higher order minimums $100-$150.

โ†’ Someone must be present to bring the balloons inside immediately upon delivery. Balloons left outside are more likely to pop. Delivery drivers cannot redeliver.

โ†’ For balloon bouquets, hot air balloons, and gifts, we deliver to the following cities:

Alhambra
Altadena
Arcadia
Duarte
Eagle Rock
Highland Park*
Glendale*
La Canada
La Crescenta
Monrovia
Monterey Park*
Pasadena
Rosemead
San Gabriel
San Marino
Sierra Madre
South Pasadena
Temple City

*Select areas may have $100 order minimums

โ†’ Burbank, Hollywood, DTLA, West LA, and further areas: Please email your order details, address, and date to orders@ohshiny.co for a custom quote.

โ†’ For balloon garlands and backdrop installations, we can travel all over southern California! Get started on a quote here.

If possible, we recommend getting it delivered the day before if you need balloons for the morning time.

If you need a scheduled delivery, please email us orders@ohshiny.co for a custom invoice with the scheduled delivery rate applied. Price will vary on time and distance.

โ†’ Same day pick ups can be ordered directly on our website. While we recommend at least 24 hours in advance, many balloons can be ready in 2 hours or less. (exceptions apply)

โ†’ Walk-ins: Need something sooner than 2 hours? We take walk-in orders for non-personalized items like latex and mylar balloon bouquets. Wait times are usually 10-30 minutes.

โ†’ Deliveries typically need to be ordered by 3pm the day before. If you need a same day delivery, please email your order and address to orders@ohshiny.co for help, last minute orders are subject to availability and not guaranteed.

Good news! Our balloons are made to last overnight and beyond. Pick up the afternoon before and keep the balloons indoors in a cool area away from direct sun and wind, and they'll be just fine for the next day!

For long lasting balloons, store them indoors away from wind, direct sun, and heat. Balloons left in a hot car, outdoors, or around sharp objects are more likely to pop.

Your exact times may vary, these are estimates based on indoor, cool room temperature environments. Balloons look best its first 24 hours and will shrink and lose shine over time.

โ†’ Latex balloons: 2-3+ days
โ†’ Small mylars: 2-3+ days
โ†’ Large mylars: 2-7+ days
โ†’ Hot air balloons: 2-7+ days (air-filled)
โ†’ Balloon garlands: 1-4+ weeks indoors

If you plan on having balloons outdoors, keep in mind they will deflate more quickly and generally won't last more than a day depending on weather. Give us a heads up when you order and we can recommend options that have higher chances of surviving the outdoors.

โ†’ Pricing for our signature balloongrams, hot air balloons, balloon clouds, and balloon garland to-go's can be found on our website under "balloon menu".

โ†’ If you need a quote for a custom balloon garland or large scale installation for your event, please fill out the inquiry form here.

โ†’ Need a custom bouquet you don't see on our website? We can help! Email us orders@ohshiny.co with what you're looking for as well as the pick up or delivery date.

Sorry, at the moment we are only taking orders through our website here. It's the easiest way to view photos and get pricing.

Our team is very small and have their hands full inflating balloons and helping in store customers. We hate to miss any calls, or make anyone feel like we aren't giving them our full attention.

If you have questions or would like a special request, we are happy to answer all questions via email orders@ohshiny.co!

For curbside pick up and delivery, we can be reached via text for updates via the number provided in the email confirmation.

Thank you for understanding!