DELIVERY
Deliveries will be made during the selected time window. Someone must be present to receive the order and bring it outside. If nobody is home upon arrival, driver may find the best place to leave the balloons but Oh Shiny is no longer responsible for any damaged/stolen orders. Please make sure that someone will be present to receive, as balloons can pop if left outdoors. 

ADDRESS CHANGES
Contact us right away if you need to make to any changes to your address. If we already shipped your order, we can no longer change it but you can place a new order with the correct address. 

CANCELLATIONS
Once an order is placed, it goes into processing and we can no longer cancel it. However if you need to make any changes or rescheduling, please let us know at least 3 days before the delivery or pick up date.

RETURN POLICY
ALL SALES ARE FINAL ON THE FOLLOWING: BALLOONS, PLUSHIES, WEARABLE MERCHANDISE, PERISHABLE GOODS, CUSTOM DECOR AND ALL SEASONAL / HOLIDAY ITEMS

FOR ALL THE OTHER PRODUCTS, RETURNS ARE ACCEPTED IN STORE WITHIN 14 DAYS OF PURCHASE DATE.  Receipt must be shown for the return. All returns must be unopened, unused, and in new condition. Refunds will be issued back in the original method of payment only. We reserve the right to not accept returns on any items that appear used or damaged.