Shipping & Returns
Orders shipped with USPS: Sorry, we currently are not able to accept refunds or exchanges for online shipping orders. However, we want you to be happy with your order! If your order is missing an item or you were sent an incorrect or damaged item, please message us within 5 days of delivery. Replacements will be sent out as soon as we can. We require a photo and return of the merchandise before processing a return or exchange. Please email firstname.lastname@example.org for help with your order.
Orders picked up in store or local delivery:
ALL SALES ARE FINAL ON THE FOLLOWING: BALLOONS, PLUSHIES, WEARABLE MERCHANDISE, PERISHABLE GOODS, CUSTOM DECOR AND ALL SEASONAL / HOLIDAY ITEMS
FOR ALL THE OTHER PRODUCTS, RETURNS ARE ACCEPTED IN STORE WITHIN 7 DAYS OF PURCHASE DATE. Digital receipt must be shown for the return. All returns must be unopened, unused, and in new condition. Refunds will be issued back in the original method of payment only. We reserve the right to not accept returns on any items that appear used or damaged.
We usually ship out within 3-5 business days, and delivery time is an additional 5-14 business days, estimated. We recommend ordering at least 2-3 weeks before your event to allow for processing and shipping time. All delivery dates are not guaranteed and should only be used as estimates. Standard shipping will be sent with either USPS First Class mail or UPS Ground.
We also offer Priority Mail at checkout for U.S. buyers, which expedites their estimated delivery time to 3-7 business days. Delivery date is provided by USPS and not guaranteed, though very reliable in our experience.
Contact us right away if you need to make to any changes to your address. If we already shipped your order, we can no longer change it but you can place a new order with the correct address. If the original order with the wrong address gets sent back to us, we'll issue a refund for your original order, excluding shipping fees.
If there's an issue with your delivery, including lost, stolen or delayed packages, please contact USPS or UPS directly. They can assist you best with delivery issues. Once we drop off your package at the post office, it's out of our hands! If you need assistance or more information to file a claim, feel free to send us an email email@example.com.
Once an order is placed, it goes into processing and we can no longer cancel it. However if you need any changes to your order, please do not hesitate to message us as soon as possible!
Currently we do not offer international shipping.
COVID-19 supply chain delays may lead to longer delivery times with shipping carriers and also delays in replenishing our stock. Some items may be out of stock. Even as businesses reopen, there are still delays with production from our suppliers and manufacturers, on top of increased demand. We're very sorry for any inconvenience and appreciate your understanding.